Recipe For Lemon Icing

My cinnamon buns called for lemon icing but unfortunately this was not going to happen in my household. Ordinarily I use a product called sugalite to make icing with, but the last batch I purchased did not work. I used it to make a sugar free pavlova and threw out 6 egg whites and 300g of sugalite. This product costs R324 per kg so you can imagine my delight. Thinking I had made an error I was not too concerned about making butter icing a few weeks later – 250g of butter and a kilo of sugalite later, I had no icing and a sense of humour failure. I wrote a letter of complaint and Shirley Peak who is the home economist for Huletts called me and basically told me I did not know what I was doing! She promised to get back to me after the weekend and two months later I had not heard from her. I sent another email, and this one landed on the desk of Natalie Marais. She collected the remaining 700g of product and I have been sent 10 packets to use. Shirley called again and her words to me “I deal with so many complaints I cannot remember yours” left me speechless. So, unless I can find a suitable substitute for icing sugar, butter icing is not going to be a part of my baking for a while.

cinnamon buns with Lemon Icing
cinnamon buns

Lemon Icing
 
Ingredients
  • 250mls icing sugar
  • 1 lemon, juice and zest
Method
  1. sift the icing sugar into a bowl
  2. mix in the zest and juice until you have a slightly runny icing
My Notes
what I did: I melted 85g white sugar free chocolate and added 2 drops of lemon essential oil

Click on the links for conversions and notes.
Lavender and Lime Signature

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19 thoughts on “Recipe For Lemon Icing

  1. What shockingly bad service! That’s enough to put you off a product, even if it was any good.

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    1. the service has not been good from the company at all!

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  2. Are cinnamon rolls and chelsea bunns the samething or the difference is the raisins? I enjoy them warm and sticky 😉

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  3. That is some seriously BAD customer service. 🙂 The end produce looks great though.

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    1. thankfully I could make a plan, but yes, that service is not on!

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  4. Dreadful customer “service”. How on earth do they get away away with it? Am gobsmacked (love that word!)….

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    1. South African’s don’t usually complain so companies are used to getting away with poor service.

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  5. That’s pretty poor customer service! I hope someone higher up in management is reading your blog.. 🙂

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    1. I have had that happen before with good results. Once I test the product they have sent me I will send Hulletts the links to read.

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  6. Using more chocolate is not a bad thing. No matter where you live, there just doesn’t seem to be any concept left about treating a customer with respect. Remember when there was the idea of keeping a customer happy?

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    1. Customer service should be number one priority! And yes, there can never be anything as too much chocolate 🙂

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  7. Wow, this is terrible!! Enjoy the evening!

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    1. Thanks Pink 🙂

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  8. Aah how incredible upsetting and frustrating Tandy.
    🙂 Mandy

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    1. or a good excuse to use more chocolate!

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  9. Good grief, is Shirley ever in the wrong job! 🙁 🙁 🙁

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    1. I have an email from her that is unbelievable! Waiting to test her recipe before I share it 🙂

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