Be inspired by ♥ The Millhouse Kitchen, Somerset West

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The Millhouse Kitchen, Somerset West — 24 Comments

  1. I love the frank and honest way you write your reviews, Tandy. There can be no excuse for bad service. I hope the Créme Brulee sort of made up for the disappointing main course.

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    • It did indeed and thank you for the compliment AD 🙂

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  2. Ouch…well, I guess one won’t know unless he experiences it himself. I had some of that, too. Thanks for sharing!

    Julie
    Gourmet Getaways
    Gourmet Getaways sharing the blog ♥ The Lighthouse Marina Resort – Subic BayMy Profile

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    • Thanks for taking the time to read the review Julie 🙂

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  3. It’s too bad this place was such a disappointment. At least it seems to have a cute rustic interior.
    Mary Frances sharing the blog ♥ Clean Lean and SexyMy Profile

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    • The interior certainly fits into the wine estate theme Mary Frances 🙂

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  4. Hi Tandy, sounds like it was a combination of poor service and management, somebody else should of been over seeing all the service and food. Sounds like there were some highs and lows to this place.
    cheri sharing the blog ♥ Raw Corn Summer SaladMy Profile

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    • I so agree, management is lacking here and they should be teaching their staff how to be excellent at their jobs 🙂

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  5. The meal sounds like it could have been quite good if not for the ridiculously slovenly service of your waiter. Pretty much everything wrong with your meal might be put down directly to him, with the possible exception of the dry shank. If I were the owner or manager of such a place I’d want to know about the waiter’s lazy and insolent “service” and would put him on notice for firing if it happened again. What a waste of their resources. I’m glad you had good company, or it might have become a waste of your evening as well! While I appreciate true attention to detail in restaurants (like providing the missing finger bowls), I’m even more sure that the quality of regular, everyday things like promptness, honesty and attentiveness from the staff make the real difference in the experience.

    Hope you’re eating much more pleasantly today!! 😉

    Cheers,
    Kathryn

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    • I think that it might be a lack of management that resulted in the poor service. One can only do as best as one is taught. If he knows better then I totally agree with your comment 🙂

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  6. Too bad about the food. Shank is one of my favorites!

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    • Mine too and something I seldom make at home which is why I ordered it 🙂

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  7. Oh no! That’s so disappointing. We’ve been to Lourensford twice since moving here and love the coffee shop and wine tasting there. I’ve often wondered about the restaurant and assumed it would be out of this world. After reading this, I think we’ll rather stick to the coffee and wine.

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    • The coffee shop is our favourite and we get all our beans from them 🙂

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  8. Service is everything in the service industry. I think I am very spoiled as living in Asia they are all about service. I was shocked on how attentive most staff are here in HK, Japan and Thailand. I will be spoiled if I ever leave Asia. I am glad your food was good but sorry the service spoiled your evening.

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    • Service should be excellent everywhere!

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  9. Wow the service sounds like it’s a bit all over the place! What a shame as the food looks good. Bad service can really let a place down.
    Lorraine @ Not Quite Nigella sharing the blog ♥ Desperately Seeking Sunshine and Enlightenment, Bali Goddess RetreatsMy Profile

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    • Service can make or break a place in my opinion 🙂

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  10. It is a shame that such good food and a great menu was ruined by service! I hope your server learnt their lesson!
    Great honest review!

    Cheers
    Choc Chip Uru

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    • I hope so too Uru 🙂

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  11. Tandy, i really admire your in depth reviews and total honest opinions in these reviews.

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    • Thank you for that Usha 🙂

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  12. It is always disappointing when the service lets down a meal and you wonder why they are bothering with the job if they aren’t that interested. I am pleased to see here that there are some people who are making a career of front of house.
    Rachel (Rachel’s Kitchen NZ) sharing the blog ♥ Toasted Cheese, Apple & Bacon SandwichMy Profile

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    • In Europe people become waiters as a life long profession! That is what we need here 🙂

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