Be inspired by ♥ Saul’s, Strand

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Saul’s, Strand — No Comments

  1. Pity that it happened a second time. I’d be done as there are so many other places to try.

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    • We have so many great restaurants here that the second visit may indeed be the last 🙂

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  2. Eeek! You would think if you had been invited back a second time they would have been really making sure everything was tiptop.
    Time to discover some other lovely place I think.

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    • I agree, they could have at least had some bubbly water for us! We won’t be going back in a hurry 🙂

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  3. It is such a shame when a restaurant can’t make a good impression in the front of their house. Even when the food is great, poor service can ruin the whole evening.

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    • I so agree with this! The first impression is usually the lingering one 🙂

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  4. I’m sorry you had such a bad experience! That’s always a bummer when trying out new restaurants. I feel as though I always expect the best and have too high of standards for a lot of places. I used to work in the restaurant business and all of the things that happened to you were big no-no’s!

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    • This was made worse as they were expecting us! I think high standards are a good thing to have – I want to feel like spending my money is a pleasure 🙂

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  5. In the days when i was bringing up a swag of kids by myself, after a days teaching I worked at a local restaurant. It was small but we were very well trained. As the years went by all my children worked there in one capacity or the other as well. One of the MOST IMPORTANT things we learned was never to let a diner hover at the door. They are greeted and seated as soon as humanely possible. If I was working the restaurant by myself on a week night I would catch the diners eye, with the required big welcoming smile and let them know that I was on my way. No excuse for an evening such as yours. Loved reading about it tho.. c

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    • there should be no excuse. I had the most amazing training when I started out as a waitress at 18 – and I reckon I could still pull in better tips that most of the waitresses we encounter 🙂

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  6. When we were in South Africa last year, we never made it to the Cape, but we went to many restaurants. We found most of the service a bit strange, not just in restaurants, but anywhere you would have someone help you. It felt like a bit of a disconnect and like people just weren’t trained properly. Sometimes at restaurants we’d have several different people coming up and asking us if we needed anything. One of our last nights in Joberg. The hotel we stayed at there were so many people working at one point my husband said “can they just stay out of my way”? On the other hand the place we stayed the night before at 800 Us a night, you did not have that but there still was a bit of a disconnect when calling room service or needing something in your room etc.
    I did find service very, very different there than the states. You realize how spoiled we are here, when you travel abroad.
    We did love the food and the people, the country as a whole. I do hope to return one day. I was fascinated and enchanted by your land.

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    • HI Bexx, usually service is of quite a high standard here, especially in the top notch restaurants and hotels. But, every now and then you come across ill trained people. In most places here it is not a profession like it is in Europe. People are working part time while they study, and I think this has a negative impact. Such a pity really. Hope you do make it make to our fairest Cape 🙂

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  7. Blimey, you were good to go back a second time. Isn’t it weird how management always miss the small stuff which is so critical! Also just wanted to say how much I am still enjoying your posts/tweets etc even though my responses have been sadly lacking!

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    • thanks bandsmoke, and have a super day 🙂 The restaurants could do with some serious training!

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  8. Sounds like “Saul” maybe a little…”Stranded”, or am I correct in assuming “Saul” is the owner?
    Great post…
    Not a good review for the restaurant however…Maybe the new kid can turn things around. If not, call Gordo Rambo, or Robert Irvine…hehe
    God Bless You
    paul

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    • love your play on words – Saul a.k.a The Big Man is the owner 🙂

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  9. OH MY! You would think that all these kinds of issues would be dealt with (training included) before they open their doors! What a pity as I am sure you will not want to return a third time.
    Have a happy week.
    🙂 Mandy

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    • for sure, we are not in a rush to go back! Have a great day 🙂

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