My cinnamon buns called for lemon icing but unfortunately this was not going to happen in my household. Ordinarily I use a product called sugalite to make icing with, but the last batch I purchased did not work. I used it to make a sugar free pavlova and threw out 6 egg whites and 300g of sugalite. This product costs R324 per kg so you can imagine my delight. Thinking I had made an error I was not too concerned about making butter icing a few weeks later – 250g of butter and a kilo of sugalite later, I had no icing and a sense of humour failure. I wrote a letter of complaint and Shirley Peak who is the home economist for Huletts called me and basically told me I did not know what I was doing! She promised to get back to me after the weekend and two months later I had not heard from her. I sent another email, and this one landed on the desk of Natalie Marais. She collected the remaining 700g of product and I have been sent 10 packets to use. Shirley called again and her words to me “I deal with so many complaints I cannot remember yours” left me speechless. So, unless I can find a suitable substitute for icing sugar, butter icing is not going to be a part of my baking for a while.
Lemon Icing
Ingredients
- 250 mls icing sugar
- 1 lemon juice and zest
Method
- sift the icing sugar into a bowl
- mix in the zest and juice until you have a slightly runny icing
Notes
Click on the links for conversions and notes.
Good grief, is Shirley ever in the wrong job! 🙁 🙁 🙁
I have an email from her that is unbelievable! Waiting to test her recipe before I share it 🙂
Aah how incredible upsetting and frustrating Tandy.
🙂 Mandy
or a good excuse to use more chocolate!
Wow, this is terrible!! Enjoy the evening!
Thanks Pink 🙂
Using more chocolate is not a bad thing. No matter where you live, there just doesn’t seem to be any concept left about treating a customer with respect. Remember when there was the idea of keeping a customer happy?
Customer service should be number one priority! And yes, there can never be anything as too much chocolate 🙂
That’s pretty poor customer service! I hope someone higher up in management is reading your blog.. 🙂
I have had that happen before with good results. Once I test the product they have sent me I will send Hulletts the links to read.
Dreadful customer “service”. How on earth do they get away away with it? Am gobsmacked (love that word!)….
South African’s don’t usually complain so companies are used to getting away with poor service.
That is some seriously BAD customer service. 🙂 The end produce looks great though.
thankfully I could make a plan, but yes, that service is not on!
Are cinnamon rolls and chelsea bunns the samething or the difference is the raisins? I enjoy them warm and sticky 😉
What shockingly bad service! That’s enough to put you off a product, even if it was any good.
the service has not been good from the company at all!